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SNAKE
CHARMING
PsychTools
for Dealing with Difficult People
Success
comes not only from knowing the right tools, but being able to use them when you
don’t want to. Difficult people provide unique opportunities to shine, but
they also can destroy a company, its ability to retain star employees, and its
reputation.
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The Top Five Types of difficult people & how to win them over.
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What difficult people really want.
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Disarm an enraged friend, employee, or customer.
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Master tools to take care of yourself before, during, and after a
difficult situation.
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Prevent burn-out from that co-worker or customer who pushes all your
buttons.
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Learn how your strengths may also be your weaknesses.
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Build prevention skills, allowing you to avoid unproductive
confrontations altogether.
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Walk away with your own “Hip-Pocket Phrases” that can save you in
many difficult situations.
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Turn lions into lambs, enemies into friends, and cranky people into
satisfied clients.
Contact
Johntz Presentations today and
put
PsychTools to work for your organization's success.
1765
East California Blvd., Suite 707, Pasadena, California 91106
(Office
) 314.378.3384, (Fax) 425.871.0671
Megan@PsychToolBox.com
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